Your Questions, Answered

  • Custom sugar cookie orders require advance notice. Please submit your request at least 1 week before your event date for an order of 3 dozen or less. Orders of 4 dozen or more will need to be placed at least 2 weeks in advance. Availability is limited.

    Any orders placed later may not be possible and will be subject to a rush charge.

  • Pricing varies based on design complexity, number of colors and details. Custom cookies start at $24 per dozen. A final quote will be provided after reviewing your order request.

  • You can reach us anytime via our email, sugar.byem@gmail.com. Orders can be place through the Place Your Order tab on the website. We aim to respond quickly— within one business day.

  • Cookies can be picked up at my address in Urbandale which I will provide to you when you place the order.

    For out of town orders, cookies can also be picked up in Hampton.

    In some situations, cookies can be delivered for an additional fee.

Any additional questions can be sent to sugar.byem@gmail.com